Update: As of 25 August 2008 Optus appears to have released the block on e-mail from our servers.
If you signed up to receive the Markets and Money Australia via e-mail and are optusnet.com.au, optushome.com.au or optusnet.com, please note that we have been unable to deliver your messages to you because your internet service provider has been rejecting our email since May of 2008. Many of you have e-mailed us to find out where your issue is. We regret that you haven’t received what you signed up for, and we’ve tried every possible way to get this matter resolved but Optus customer service refuses to address the matter. Our mail server is about as clean as they come, we have a full time ISP relations person who makes sure of that.
If you are frustrated that Optus blocked you from receiving the Markets and Money, even though you signed up for it, please contact them via one of the methods below. We’ve even included a form letter you can use below the contact information.
We thank you for your time,
Markets and Money
Call: 13 39 37
Optus Customer Relations Group,
PO Box 306,
Salisbury South, SA 5106
To Whom It May Concern,
I am a paying customer of Optus. You are blocking e-mail I signed up to receive. Please release the block on all email coming from email@example.com I have included email header information provided by their webmaster below. Should you need to contact them directly you can email firstname.lastname@example.org
Include the E-Mail Header Below With Your Correspondence
Delivered-To: email@example.com Received: by 10.110.43.6 with SMTP id q6cs233736tiq; Tue, 19 Aug 2008 19:20:03 -0700 (PDT) Received: by 10.100.252.17 with SMTP id z17mr1920018anh.35.1219198801406; Tue, 19 Aug 2008 19:20:01 -0700 (PDT) Return-Path: Received: from financial2.net ([220.127.116.11]) by mx.google.com with ESMTP id i40si1383809wxd.20.2008.08.19.19.20.00; Tue, 19 Aug 2008 19:20:01 -0700 (PDT) Received-SPF: pass (google.com: domain of bounce-1538979- firstname.lastname@example.org designates 18.104.22.168 as permitted sender) client-ip=22.214.171.124; Authentication-Results: mx.google.com; spf=pass (google.com: domain of email@example.com designates 126.96.36.199 as permitted sender) firstname.lastname@example.org Return-Path: Received: from [172.16.4.74] ([172.16.4.74:27039] helo=financial2.net) by fender (envelope-from ) (ecelerity 188.8.131.52 r(25176)) with ESMTP id 26/B2-29958-7CB7BA84; Tue, 19 Aug 2008 22:04:57 -0400 From: "Markets and Money" To: email@example.com Subject: The Weight of Money Date: Tue, 19 Aug 2008 22:19:46 -0400 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="MIMEBoundary3fc3ddbdf2624cde4fd5c729204dd551" X-Lyris-Enable-Scripting-Debug: Message-Id: X-Legal: 27813021 x-binding: agorafinancial
This is a multi-part message in MIME format.